Privacy Policy
Your privacy is very important to us. At Penelope Whiteley we have a few
fundamental principles that we follow:
We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We don’t store personal information on our servers unless required for the on-going operation of our site.
Penelope Whiteley operates as Aging Disgracefully and Hettie Speaks . It is Penelope Whiteley’s policy to respect your privacy regarding any information we may collect while operating our websites.
Who Are We?
References in this Privacy Policy to “we”, “us” and “Penelope Whiteley” are to Penelope Jane Whiteley, registered business address 1D School Lane, Emsworth, HANTS PO10 7ED, England.
Website Visitors
Like most website operators,Penelope Whiteley collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Penelope Whiteley’s purpose in collecting non-personally identifying information is to better understand how Penelope Whiteley’s visitors use its website. From time to time, Penelope Whiteley may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the
usage of its website.
Penelope Whiteley also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Penelope Whiteley only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
How Do We Use Your Information?
Any personal information we collect from you will be used in accordance with Data Protection and other applicable laws. The details we collect will be used to:
- Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc); including verifying your identity.
- Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
- Update our records and maintain your account with us.
- Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.
- Improve the content and appearance of our website or catalogues, to ensure that content from our website and our catalogues are presented in the most effective manner for you.
- Comply with our legal requirements.
- For research, analysis, testing, monitoring, risk management and administrative purposes.
- Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).
- With a view to understanding our customer’s needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.
If you have indicated that you would like us to, we may also pass your information onto other companies in the Penelope Whiteley partner network, or carefully selected third parties who may inform you about their products and services which may be of interest to you.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
We provide you with the ability to control whether or not to receive e-mail newsletters, through a link that is accessible at the bottom of every e-mail sent by Penelope Whiteley or e-mail request to webmaster@penelopewhiteley.com.
Penelope Whiteley will only send you text alerts with your permission. You can opt out of receiving these text alerts at any time. Data may be supplied to third party processors to enable the service to be provided.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
If you browse the PenelopeWhiteley.com website you may receive personalised banner advertisements whilst browsing other reputable websites. We are committed to providing you with information on products and offers which are relevant to you. Any banner advertisements you receive will relate to products which have been viewed whilst browsing this website on your computer or other device. This service is provided by Penelope Whiteley via a reputable third party specialist provider, through the use of ‘cookies’ placed on your computer or other device – See Cookies. Cookies can be removed or disabled altogether.
Gathering of Personally-Identifying Information
Certain visitors to Penelope Whiteley’s websites choose to interact with PenelopeWhiteley.com in ways that require Penelope Whiteley to gather personally-identifying information.
The amount and type of information that PenelopeWhiteley.com gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive updates via email, we collect their emails. In each case, Penelope Whiteley collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with PenelopeWhiteley.com.
Penelope Whiteley does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
How We Collect Your Information?
We may collect and process your information as follows:
- Information that you provide by filling in forms on our website for transactional, employment or any other purposes.
- Details of transactions you carry out through our site or when telephoning us and of the fulfilment of your orders.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our website and the resources that you access.
Aggregated Statistics
PenelopeWhiteley.com may collect statistics about the behavior of visitors to its websites. For instance, PenelopeWhiteley.com may monitor the most popular pages on the site or use spam screening by the Akismet service to help identify spam. Penelope Whiteley may display this information publicly or provide it to others. However, Penelope Whiteley does not disclose personally-identifying information other than as described below.
Disclosure Of Your Information
We may disclose your personal information to any member of our Penelope Whiteley partner network.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.
- If Penelope Whiteley or substantially all of its assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Penelope Whiteley, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Protection of Certain Personally-Identifying Information
Penelope Whiteley discloses potentially personally-identifying and personally identifying information only to those of its employees, contractors and affiliated organizations that
(i) need to know that information in order to process it on Penelope Whiteley’s behalf or to provide services available at Penelope Whiteley’s
websites, and
(ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Penelope Whiteley’s websites, you consent to the transfer of such information to them.
Penelope Whiteley will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Penelope Whiteley discloses potentially personally-identifying and personally identifying information only in response to a subpoena, court order or other governmental request, or when Penelope Whiteley believes in good faith that disclosure is reasonably necessary to protect the property or rights of Penelope Whiteley, third parties or the public at large.
If you are a registered user of a Penelope Whiteley website and have supplied your email address, Penelope Whiteley may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with PenelopeWhiteley.com and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
Penelope Whiteley takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally-identifying information.
Keeping In Touch With Penelope Whiteley And Your Rights
At Penelope Whiteley we want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to the Customer Service Team, quoting Security and Privacy Enquiry, at Customer Services, Penelope Whiteley, 1D School Lane, Emsworth, HANTS PO10 7ED, England or by emailing us on admin@penelopewhiteley.com and informing us so.
If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Service Team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes.
Security
Security of our website is of utmost importance to us. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
Please note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication.
We will never contact you by e-mail to ask you to send or confirm any of your personal details.
Never send any sensitive information, such as passwords or credit card information, via email.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Cookie Policy
What are Cookies?
The PenelopeWhiteley.com website uses cookies to collect information.
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones’ or ‘tablets’) as you browse a website. They are used to ‘remember’ when your computer or device accesses that website. Cookies are essential to the effective operation of our website that enable you to shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.
PenelopeWhiteley.com uses cookies to help Penelope Whiteley identify and track visitors, their usage of Penelope Whiteley website, and their website access preferences. Penelope Whiteley visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Penelope Whiteley’s websites, with the drawback that certain features of Penelope Whiteley’s websites may not function properly without the aid of cookies.
Information in Cookies
Some Cookies collect information about the browsing and purchasing behaviour of people who access our website via the same computer or device. Including information about pages viewed, products purchased and the customer journey around a website. We do not, however, use Cookies to collect or record information on users name, address or other contact details. Penelope Whiteley is able to use Cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using Cookies.
Who sets the Cookies?
The Cookies stored on your computer or other device when you access our website are set by Penelope Whiteley, our suppliers who partner with us to help deliver a high quality website and online shopping experience, and other third parties.
Some Cookies are set by or on behalf of Penelope Whiteley and are necessary to enable customers to a make purchases on our website.
Cookies may also be set by third parties who participate with us in affiliate marketing programmes who broadcast banner advertisements on behalf of Penelope Whiteley and a number of other reputable companies. None of these third parties collect any personal data from which they would be able to identify individual customers.
What are Cookies used for?
The main purposes for which Cookies are used are:
- For technical purposes essential to effective operation of our website, particularly in relation to online transactions.
- To drive Penelope Whiteley marketing, particularly banner advertisements.
- To enable Penelope Whiteley to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
- To enable Penelope Whiteley to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable Cookies?
If you want to disable Cookies you need to change your web browser settings to reject Cookies. How you do this will depend on the browser you use. For step-by-step instructions use a search engine to search for “disabling cookies for…” and the name of the web browser you use.
What happens if I disable Cookies?
This depends on which Cookies you disable, but in general the PenelopeWhiteley.com website may not operate properly if Cookies are switched off. If you only disable 3rd party Cookies you will not be prevented from making purchases on our website. If you disable all Cookies you will be unable to complete a purchase on the PenelopeWhiteley.com website.
Where We Store Your Information
The data that we collect from you may be transferred to, and stored at, a destination outside England. It may also be processed by staff operating outside England who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal details, you agree to this transfer, storing or processing. Penelope Whiteley take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.
Children
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the PenelopeWhiteley.com website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Business Transfers
If Penelope Whiteley, or substantially all of its assets were acquired, or in the unlikely event that Penelope Whiteley goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party.
You acknowledge that such transfers may occur, and that any acquirer of Penelope Whiteley may continue to use your personal information as set forth in this policy.
Advertising and Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
This Privacy Policy covers the use of cookies by Penelope Whiteley and does not cover the use of cookies by any advertisers.
Comments
Comments and other visitor contributed content including information submitted to Akismet anti-spam service are saved on our servers. Akismet anti-spam content is stored when it is marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
Changes To Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page.
Although most changes are likely to be minor, Penelope Whiteley may change its Privacy Policy from time to time, and in Penelope Whiteley’s sole discretion.
Penelope Whiteley encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Customer Service Team, quoting Security and Privacy Enquiry, at Customer Services, Penelope Whiteley, 1D School Lane, Emsworth, HANTS PO10 7ED, England or by emailing us on admin@penelopewhiteley.com.